Orders are processed within 72 hours of placing your order and usually arrive in 3-5 business days. If hair is ordered during a promotional sale please expect an additional 3-5 business days to be added to the total processing and shipping time. If you order a frontal, pre colored bundles, or a wig please expect an additional 2-3 business days for your order to process. If order is not in stock your hair will ship when order becomes available and an email will be sent directly to you.
If you place an over and pay for overnight THIS DOES NOT MEAN YOUR HAIR GOES OUT THE VERY NEXT DAY. In most cases it will go out the very next day, or even the same day if you place the order at the same time orders are being processed. However, if you place an order for a wig, pre colored bundles, or your order includes a frontal, it most likely is not in stock and won't go out until 1-2 business days. So if you place your order on Monday, I will custom order your order for you that same day. In most cases I'll receive it by Wednesday so your order will go out Wednesday. You are more than welcome to call before placing your order to see if its in stock. All other orders should go out the very next business day if you pay for overnight.
We will only send you a confirmation of order email. Your next email will be your confirmation of shipping, which includes your tracking number. We do not email in between those emails unless there is a concern with your order. If you order hair outside of a promotional sale and have not received your tracking with 3-5 business days, you can then reach out to inquire about the status of your order. During a holiday promotional sale there are 8 days total of processing before you should reach out about your order.
Keep in mind, the approximate processing time is mostly there in the event your hair is out of stock. Most orders do get shipped within 48 hours, but since we can't predict the demand of the orders in advance, we do add the additional business days in the event you place your order on a very busy day.
Lastly, business hours are M-F 10:30am-5:00pm. After that time; emails, phone calls, and text messages will be answered in the order they are received starting the next business day.
If you order a wig, pre colored bundles, and or a frontal and we custom order your hair within 24 hours you ARE NOT able to receive a refund for those items.